End of year sale: 20% off every compound with a free account. Create one. Free shipping on orders over $100.

For research use only. Not for human use. DefinePeps supplies lyophilised peptides to researchers and laboratories for in-vitro laboratory study. Nothing on this site is for human or veterinary use, and nothing here is medical advice.

Frequently asked questions

Ordering, payment, shipping, quality and eligibility. If your question is not here, the contact page reaches us within one business day.

Ordering and payment

Do I need an account to order?

No. Add compounds to the cart, enter a shipping address and an email for the tracking number, and pay. An account keeps order history, saved addresses and the certificates for compounds you have ordered.

How do I pay?

By Bitcoin only. At the payment step checkout shows an address generated for your order, the BTC amount at the current exchange rate and a QR code. Send exactly that amount from any wallet or exchange.

I have never used Bitcoin. Where do I start?

Any regulated exchange lets you buy the amount shown and send it to the address on your checkout page. The whole process takes a few minutes the first time and seconds after that.

The Bitcoin amount timed out. What now?

Return to the cart and check out again. A fresh address and amount are generated; the old one is cancelled automatically.

I sent slightly too much or too little.

Overpayments are refunded to the sending address. Underpayments are held and the order confirms once the balance arrives.

Why are prices shown in my local currency?

For convenience only. Orders are priced in US dollars and converted to Bitcoin at the moment you pay; the switcher in the header changes the display currency using the day’s exchange rate.

Can I pay by card, PayPal or bank transfer?

Not at present. Bitcoin is the only method we accept.

Shipping

How much is shipping?

Free on orders over $100. Below that, rates are by destination and parcel weight and are shown in the cart before you pay.

Where do you ship?

To most countries, with set rates for the United States, United Kingdom, Europe, Canada and Australia and a standard rate elsewhere. The purchaser is responsible for import requirements in their jurisdiction.

How long does delivery take?

Orders are dispatched within one business day of payment confirmation. Tracked transit is typically 5 to 12 business days depending on destination.

Is shipping tracked?

Yes. A tracking number is emailed when the parcel is dispatched.

What if a parcel arrives damaged?

Contact us within 7 days of delivery with photographs and the damaged items are replaced. See the returns page.

Do peptides need to stay cold in transit?

No. Lyophilised peptides are stable at room temperature for far longer than any shipment. Store sealed vials at -20 °C on arrival.

Products and quality

What does research use only mean?

Every compound is supplied for in-vitro laboratory research. Nothing we sell is for human or veterinary use, and nothing on this site is medical advice.

How is purity reported?

Each listed lot has a certificate of analysis from the testing laboratory reporting purity by RP-HPLC and identity by mass spectrometry. The certificate for the current lot is sent on request before you order.

Can I see the certificate of analysis before ordering?

Yes. Ask through the contact page with the compound and strength and we send the current lot’s certificate.

What form do the compounds arrive in?

Sealed glass vials of lyophilised (freeze-dried) powder under a crimped cap, labelled with the compound, strength and catalogue code.

How should vials be stored?

Sealed vials at -20 °C or below, protected from light and moisture. 2 to 8 °C is acceptable for short periods.

What is a 10-vial kit?

Ten vials of the same compound and strength in the sealed box they left the supplier in, unopened by us, priced 15% lower per vial than single vials.

Do you sell custom sequences or strengths?

Yes, for institutional orders. Describe the sequence, strength and quantity through the contact page and we will quote.

What are the codes on the labels?

Our catalogue codes, matching the code column in the price list and the product page, so a vial can be identified at a glance.

Eligibility and policy

Who can order?

Researchers, laboratories, universities and companies ordering for legitimate research or analytical purposes. Checkout asks for the research purpose and a confirmation that you are of age (21 in the United States, 18 elsewhere) and ordering for a qualifying organisation.

Do you accept returns?

Because the compounds are sensitive and sealed, we do not accept returns of opened or shipped product. Incorrect or damaged items are replaced free of charge; contact us within 7 days of delivery. Full details are on the returns page.

Is my data kept private?

We keep only what is needed to fulfil the order: shipping address, email and the Bitcoin transaction reference. The privacy policy lists every service that processes it.

Can I cancel an order?

Before payment, yes; just leave the checkout. After payment the order is dispatched within one business day, so contact us immediately if something is wrong.

Accounts, credit and volume pricing

Why do I see a higher price than a colleague?

The 20% end-of-year sale is for account holders. Create a free account or log in and the sale prices appear everywhere; your first order as an account holder is a further 30% off.

Is the 20% sale applied automatically?

Yes, for account holders. Log in or create a free account and every price switches to the sale price automatically, with the regular price crossed out. Guests see regular prices.

Do I get anything for creating an account?

Yes. Your first order as an account holder is 30% off, applied automatically at checkout, and 1,000 credit worth $10 is added when the account is created, usable on any order of $50 or more. The account also keeps order history, tracking numbers, saved addresses and certificates.

What is business credit?

A prepaid balance for research orders. Buy a pack of $100 to $1,000 in Bitcoin and we add a bonus of 5% to 25%; 100 credit equals $1 at checkout. It applies to any order up to the subtotal, never expires, and lives on your account.

Is there volume pricing?

Yes, by the sealed kit. A 10-vial kit is 15% below the single-vial price. Five or more kits of one compound in an order take a further 15% off that compound, and ten or more take 25% off, applied automatically in the cart.